Faqs
Here are the answers to some of our guests'
most frequently asked questions.
FAQs HOTEL
Are pets allowed?
The Hotel welcomes our Guests and their pet dogs. Specifically, small
and medium sized dogs are welcome, with a maximum of one pet per guestroom.
An end of stay supplement of € 25.00 per pet will be billed,
so to carry out an anti-allergy cleaning of the guestroom. Cats cannot
accompany Hotel Guest.
Is it possible to connect to the internet in the Hotel? Free of charge internet via Wi-Fi is available in all of the guestrooms and common areas. Additionally, a desktop pc with internet connection and a printer is also available for all our Guests in the Hotel lobby area.
What are the check-in and check-out hours? Check-in is from 03.00 p.m. while check-out is no later than 11.30 a.m. Exceptions can be made by speaking to the Reception.
Does the hotel offer a 24-hour front desk? Yes, the Hotel's front desk is open 24h with qualified personnel.
Are there charging stations for electric vehicles? Unfortunately, the Hotel does not have on its premises charging stations for electric vehicles. However, nearby there are two such stations 200 meters from the Hotel entrance.
Is it possible to connect to the internet in the Hotel? Free of charge internet via Wi-Fi is available in all of the guestrooms and common areas. Additionally, a desktop pc with internet connection and a printer is also available for all our Guests in the Hotel lobby area.
What are the check-in and check-out hours? Check-in is from 03.00 p.m. while check-out is no later than 11.30 a.m. Exceptions can be made by speaking to the Reception.
Does the hotel offer a 24-hour front desk? Yes, the Hotel's front desk is open 24h with qualified personnel.
Are there charging stations for electric vehicles? Unfortunately, the Hotel does not have on its premises charging stations for electric vehicles. However, nearby there are two such stations 200 meters from the Hotel entrance.
FAQs LOCATION
Is the hotel located
in the city centre?
Sangallo Palace Hotel is located in the centre of Perugia, flanked
by the Rocca Paolina (an ancient fortress). All of the major tourist
attractions pertaining to the historic centre of Perugia can be reached
on foot from the Hotel within minutes.
Is the hotel situated in a limited traffic area? The Sangallo Palace Hotel is situated in the old centre of Perugia, outside the limited traffic areas (ZTL). Guests are permitted to arrive by car just outside the Hotel's main entrance (Via Masi, 9) at any time of the day, without appointment. Once you have arrived at the Sangallo Palace in the city centre, all of the tourist attractions are within a short walk.
Where can I park my car? Parking spaces are available at a current cost of € 15.00 per 24 hours at a nearby affiliated covered car park: 30 meters from the Hotel. You do not need to book your parking space, as the receptionist will take care of this for you when you check in. To obtain a special pass for one or more nights, please ask the Reception at check in. Once you have arrived at Sangallo Palace, there is no need to use your car to reach the upper part of the city centre as it is conveniently within a short walking distance. Nearby Umbrian Art cities, such as Assisi, Todi, Spoleto and many more can be easily reached by car.
Can I ask for a parking attendant? You can ask for one when you arrive at the hotel. The fee for this service will need to be agreed upon on a case to case basis.
Is there a shuttle service from the Perugia Airport to the Hotel? Currently a city owned shuttle service (called AIRLINK) is available form and to the Perugia Airport (PEG). No reservation is needed. Currently the cost is 5.00 euro per person/ride to pay when boarding; You get off at the Perugia Piazza Partigiani stop (30 meters from Sangallo Palace). Updated shuttle timetable: https://www.fsbusitalia.it.
How can the Hotel be reached from the Perugia Central Railway Station? By bus [10/15 minutes]: take TS, R, G, A, I lines headed for the centre (please ask the bus driver when boarding). By taxi [5 minutes]: in front of the Station or by calling +39 075 5004888
Can tourist coaches reach the hotel main entrance? Tourist coaches can stop ouside the Hotel's main entrance to let off guests and their luggage. Drivers are kindly asked to communicate their license plate numbers prior to arrival (at least 1 hour) Drivers can contact our reception desk upon arrival to arrange for parking.
Is the hotel situated in a limited traffic area? The Sangallo Palace Hotel is situated in the old centre of Perugia, outside the limited traffic areas (ZTL). Guests are permitted to arrive by car just outside the Hotel's main entrance (Via Masi, 9) at any time of the day, without appointment. Once you have arrived at the Sangallo Palace in the city centre, all of the tourist attractions are within a short walk.
Where can I park my car? Parking spaces are available at a current cost of € 15.00 per 24 hours at a nearby affiliated covered car park: 30 meters from the Hotel. You do not need to book your parking space, as the receptionist will take care of this for you when you check in. To obtain a special pass for one or more nights, please ask the Reception at check in. Once you have arrived at Sangallo Palace, there is no need to use your car to reach the upper part of the city centre as it is conveniently within a short walking distance. Nearby Umbrian Art cities, such as Assisi, Todi, Spoleto and many more can be easily reached by car.
Can I ask for a parking attendant? You can ask for one when you arrive at the hotel. The fee for this service will need to be agreed upon on a case to case basis.
Is there a shuttle service from the Perugia Airport to the Hotel? Currently a city owned shuttle service (called AIRLINK) is available form and to the Perugia Airport (PEG). No reservation is needed. Currently the cost is 5.00 euro per person/ride to pay when boarding; You get off at the Perugia Piazza Partigiani stop (30 meters from Sangallo Palace). Updated shuttle timetable: https://www.fsbusitalia.it.
How can the Hotel be reached from the Perugia Central Railway Station? By bus [10/15 minutes]: take TS, R, G, A, I lines headed for the centre (please ask the bus driver when boarding). By taxi [5 minutes]: in front of the Station or by calling +39 075 5004888
Can tourist coaches reach the hotel main entrance? Tourist coaches can stop ouside the Hotel's main entrance to let off guests and their luggage. Drivers are kindly asked to communicate their license plate numbers prior to arrival (at least 1 hour) Drivers can contact our reception desk upon arrival to arrange for parking.
FAQs ROOM
Are the guestrooms soudproofed?
All of the guestrooms are thoroughly soundproofed with Schüco
window systems, along with double-paned windows throughout.
Can I have a guestroom not on a city street? All of the guestrooms have windows facing a street. However, this does not present any noise issues at all, as the all of the guestrooms are soundproofed with state of the art technology.
Does the Hotel have guestrooms with views? Practically all of the guestrooms enjoy captivating views of the city and surrounding countryside.
What small electrical appliances are available in the guestrooms? All of our guestrooms are equipped with electric hairdryers and USB sockets for recharging cellphone batteries. However, guestrooms do not provide either water boilers for beverages or irons for pressing clothes. We can loan our guests beverage thermoses, free of charge. We also have an ironing room with irons and ironing boards which is open 24h to our guests for their use, free of charge.
Can I have a guestroom not on a city street? All of the guestrooms have windows facing a street. However, this does not present any noise issues at all, as the all of the guestrooms are soundproofed with state of the art technology.
Does the Hotel have guestrooms with views? Practically all of the guestrooms enjoy captivating views of the city and surrounding countryside.
What small electrical appliances are available in the guestrooms? All of our guestrooms are equipped with electric hairdryers and USB sockets for recharging cellphone batteries. However, guestrooms do not provide either water boilers for beverages or irons for pressing clothes. We can loan our guests beverage thermoses, free of charge. We also have an ironing room with irons and ironing boards which is open 24h to our guests for their use, free of charge.
FAQs BREAKFAST
What are the hours of
the breakfast service?
Breakfast is served in a buffet style from 7:00 am to 10:15 am.
What is on the breakfast buffet menu? Breakfast is served in a buffet style and it is currently composed of: -water, fruit juices, tea (various types), espresso and American coffee, cappuccino, milk (including soy and lactose-free) and various coffees; -brioches (at least 4 types), homemade cakes (at least 4 types), cereals, muslei, oats, seeds (flax, sunflower, poppy ....), various yoghurts, chocolate spread, honey, jams, agave sweetener, fresh fruit or fresh fruit salad -scrambled eggs, boiled eggs, bacon, three types of cold cuts, cheese; in rotation and various legumes (lettuce, tomatoes ....) or vegetable puffs .... - gluten-free and lactose-free products on request to the staff
Are gluten/lactose free foods available for breakfast? We make available to our guests food options without gluten and lactose. As most of the products are not incorporated on the buffet table, guests are kindly requested to speak to a staff member and they will be happy to satisfy any specific needs.
Are Guest dogs allowed in the breakfast dining room? No, they are not permitted (by law) in the breakfast dining area.
What is on the breakfast buffet menu? Breakfast is served in a buffet style and it is currently composed of: -water, fruit juices, tea (various types), espresso and American coffee, cappuccino, milk (including soy and lactose-free) and various coffees; -brioches (at least 4 types), homemade cakes (at least 4 types), cereals, muslei, oats, seeds (flax, sunflower, poppy ....), various yoghurts, chocolate spread, honey, jams, agave sweetener, fresh fruit or fresh fruit salad -scrambled eggs, boiled eggs, bacon, three types of cold cuts, cheese; in rotation and various legumes (lettuce, tomatoes ....) or vegetable puffs .... - gluten-free and lactose-free products on request to the staff
Are gluten/lactose free foods available for breakfast? We make available to our guests food options without gluten and lactose. As most of the products are not incorporated on the buffet table, guests are kindly requested to speak to a staff member and they will be happy to satisfy any specific needs.
Are Guest dogs allowed in the breakfast dining room? No, they are not permitted (by law) in the breakfast dining area.
FAQs RESTAURANT
Is reasturant open to
persons who are not Hotel Guests?
Yes, our restaurant is also open to persons not staying at our Hotel.
Moreover, the restaurant can be accessed by the public without passing
thru the hotel itself.
What are the hours of the Restaurant? The restaurant is open Monday - Saturday from 7:30 pm to 10:30 p.m. (last order taken at 09.30)
Does the Restaurant have a day of rest? The restaurant is closed on Sundays, with exceptions made for special events or pre-bookings.
Isi t possible to book a room with half board or full board? Half Board (3-course supper with limited choice per each serving) needs to be communicated when booking the guestroom. The half board rate is currently € 37.00 per person. Full board is not available
How and when should food allergies/intollerances be communicated? We require that any food intolerances and allergies associated with foods be communicated to the reception at the time of booking. For unlterior precaution, we also require that such information be communicated directly to the restaurant staff.
What are the hours of the Restaurant? The restaurant is open Monday - Saturday from 7:30 pm to 10:30 p.m. (last order taken at 09.30)
Does the Restaurant have a day of rest? The restaurant is closed on Sundays, with exceptions made for special events or pre-bookings.
Isi t possible to book a room with half board or full board? Half Board (3-course supper with limited choice per each serving) needs to be communicated when booking the guestroom. The half board rate is currently € 37.00 per person. Full board is not available
How and when should food allergies/intollerances be communicated? We require that any food intolerances and allergies associated with foods be communicated to the reception at the time of booking. For unlterior precaution, we also require that such information be communicated directly to the restaurant staff.
FAQs POOL& GYM
What are the hours of
the pool and gym?
The pool and gym areas are open to our hotel guests 7 days a week
from 8:00 am to 8:00 pm.
Can you describe indoor-pool and gym areas? The dimensions of the pool are 10 meters by 4 meters. The water is agitated constantly by gentle forced streams. The temperature of the water is a consant 28° centigrade (82.4 farenheit ). The contained area of the pool is ideal for liberal movement. The gym is equipped with the latest Technogym machines.
Are the pool and gym free of charge? Access to the pool area is free of charge for all hotel guests who had booked via our hotel website.
Is reservation necessary to use the pool and gym areas? No, you need to ask for a access card at the Reception prior to heading to the pool and/or gym.
Is the pool kit free of charge? Swimming caps (obligatory), sandals and bath towels can be either bought or rented at a nominal cost at the reception. Otherwise, guests can bring /use their own, if they wish.
Who is allowed to enter the pool area? The pool area is accessibile to adults. Whereas persons under the age of 14 years has to be accompanied by an adult at all times.
Can the pool and/or gym be utilized by the general public? No, these facilities are strictly reserved for only hotel guests.
Can you describe indoor-pool and gym areas? The dimensions of the pool are 10 meters by 4 meters. The water is agitated constantly by gentle forced streams. The temperature of the water is a consant 28° centigrade (82.4 farenheit ). The contained area of the pool is ideal for liberal movement. The gym is equipped with the latest Technogym machines.
Are the pool and gym free of charge? Access to the pool area is free of charge for all hotel guests who had booked via our hotel website.
Is reservation necessary to use the pool and gym areas? No, you need to ask for a access card at the Reception prior to heading to the pool and/or gym.
Is the pool kit free of charge? Swimming caps (obligatory), sandals and bath towels can be either bought or rented at a nominal cost at the reception. Otherwise, guests can bring /use their own, if they wish.
Who is allowed to enter the pool area? The pool area is accessibile to adults. Whereas persons under the age of 14 years has to be accompanied by an adult at all times.
Can the pool and/or gym be utilized by the general public? No, these facilities are strictly reserved for only hotel guests.
FAQs CONFERENCE
Is a technical assistant
available for meetings?
Yes, this service is available and can be booked in advance upon request.
Technical assistance is an out of house service that configures as
an added cost for the guest.
Do you provide Welcome Services? Yes, we offer at an added cost welcome coffee service, coffee breaks, coffee/ light beverage stations, light lunches, dinners as well as formal dinners to meet specific needs and tastes.
Do you provide Welcome Services? Yes, we offer at an added cost welcome coffee service, coffee breaks, coffee/ light beverage stations, light lunches, dinners as well as formal dinners to meet specific needs and tastes.